Contact centre

Customer Service Contact Centre Advisor (30 Hours per Week)
Location: Wolverhampton
Hours: 30 hours per week ( well include some weekends )
 

Are you a people person with a passion for delivering excellent customer service? Join our fast-paced logistics team and become a vital part of our customer service contact centre!

About the Role:As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing support and resolving queries related to deliveries, orders, and logistics services. You’ll work as part of a dedicated team to ensure every customer experience is smooth and efficient.

Key Responsibilities:

• Respond to customer queries via phone, email, and live chat
  
  
• Provide accurate information on delivery status, product queries, and service issues
  
  
• Handle complaints with professionalism and escalate when necessary
  
  
• Log and update customer records in our internal system
  
  
• Collaborate with internal teams to resolve issues quickly and effectively
  
  

About You:

• Previous experience in a customer service role (contact centre experience desirable)
  
  
• Basic IT skills (able to navigate email, CRM systems, and online tools)
  
  
• Excellent communication skills, both written and verbal
  
  
• A calm, patient, and friendly manner under pressure
  
  
• Willingness to work weekends as part of a rotating shift pattern
  
  

What We Offer:

• Supportive team environment
  
  
• Full training provided
  
  
• Opportunities for career development
  
  
• Employee benefits and incentives