IT Customer Support Technician

IT Customer Support Technician (1st Line Support)


Overview

We’re working with a growing company in Bristol seeking a Customer IT Support Technician to join their 1st line support team.

This is a varied role combining technical support, customer interaction, and training. You’ll troubleshoot issues, support users, and help create documentation and training materials.

Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment.


Key Responsibilities

• Act as first point of contact for customer support queries
• Investigate, replicate, and log technical issues
• Work with development teams to resolve bugs
• Manage user accounts, access, and system updates
• Create user guides, FAQs, and support documentation
• Deliver customer training (remote and onsite)
• Maintain strong product knowledge to support users effectively

About You

• 1+ year experience in IT support / helpdesk / software support
• Strong communication and problem-solving skills
• Good attention to detail and customer focus
• Able to learn new systems quickly

Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure


Hours

• Mon–Thu: 09:00–17:00
• Fri: 09:00–16:30
• On-call rota (early/evening cover, 2 slots per week, paid allowance)

Benefits

• Bristol - (Hybrid - 3 days office 2 days per annum)
• Salary up to £30,000 per annum plus on call allowance potential of £2,700
  Full Time - Permanent (37 hrs)
• A full clean licence is preferred but not essential
• Annual salary review + bonus (discretionary)
• Pension
• Holiday increase with service

After probation: Private healthcare, life insurance, income protection, cycle to work