Customer Operations Assistant

Customer Operations Assistant
Redditch
Salary: £27,000 – £30,000 per annum depending on experience
Fully office based role full time hours 8.30-5pm Monday to Friday no hybrid working

Due to continued success as our clients operations continues to grow, we are looking for a highly organised and proactive Customer Operations Assistant to support our team and ensure smooth, end-to-end delivery of services.

As a Customer Operations Assistant, you will play a key role in coordinating customer projects, managing a nationwide network of contractors, and ensuring all operational processes run efficiently.

This is a varied and fast-paced position where you will oversee scheduling, logistics, and customer experience from initial booking through to final delivery. During peak seasons, the role requires flexibility and strong organisational skills to manage increased demand.
You will work closely with photographers and directly with schools, ensuring clear communication and a seamless service throughout.

Customer Operations Assistant Key Responsibilities

• Customer Relations: Build and maintain strong client relationships through phone and email communication, delivering excellent service at every stage.
• Booking Management: Coordinate bookings, ensuring all necessary information is gathered accurately and promptly.
• Customer Experience: Oversee the full customer journey, ensuring smooth communication, adherence to processes, and successful delivery.
• Database Management: Maintain accurate and up-to-date records within the customer management system.
• Logistics & Diary Management: Plan and manage schedules, including route planning, contractor allocation, and transport coordination.
• Order Management: Oversee the order process from collection through to production and delivery.
• Customer Queries: Handle and resolve any issues or queries efficiently, ensuring a high level of customer satisfaction.

The successful candidate will need to be highly organised, detail-oriented, and comfortable working in a fast-paced environment. You thrive on managing multiple priorities and take pride in delivering excellent customer service.

Key Skills & Experience

• Previous experience in operations, project coordination, or administrative roles
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Ability to work under pressure and maintain high accuracy
• Experience with databases or CRM systems (advantageous)
• Proactive, problem-solving mindset with a focus on continuous improvement

You’ll be joining a growing and dynamic organisation where teamwork, innovation, and high standards are at the core of everything we do. This is an opportunity to play a key role in delivering exceptional service while developing your career in a supportive environment. If you like the sound of this then please click APPLY with your updated CV.