Customer Service

**CUSTOMER SERVICE ADVISOR NEEDED**
**PREVIOUS EXPERIENCE NEEDED**
**£14 PH**
**3-6 MONTHS TEMPORARY CONTRACT**

Purpose of the role

To provide excellent customer service by handling inbound and outbound calls related to booking vehicle repairs and servicing. This role ensures a smooth customer experience from the initial inquiry through to confirmed workshop appointments.

We are looking for experienced Call Centre Assistants to work within our Customer Service Centre. For you to be successful in this position you will be responsible for the below

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding vehicle repair
• Book appointments with customer
• Confirm availability, estimated repair duration
• Provide customers with accurate information
• Follow up on existing bookings and update customers on changes or delays
• Handle cancellations, reschedules, and general customer concerns
• Liaise with mechanics, and other departments to ensure seamless coordination
• Maintain accurate customer records and notes in the internal system
• Meet performance targets related to call handling, bookings, and customer satisfaction

Requirements

• Strong telephone communication and interpersonal skills
• Customer-focused with a polite, professional attitude
• Ability to manage bookings and scheduling efficiently
• Basic understanding of vehicle servicing and repair terminology
• Competent with internal call centre systems and standard computer applications
• Previous experience in a call centre or automotive environment is preferred
• Clean UK/ or equivalent Driving Licence

Desirable Attributes

• Calm under pressure and able to handle high call volumes
• Strong organisational skills and attention to detail
• Ability to work well both independently and in a team
• A passion for delivering excellent customer service

If you are passionate about delivering outstanding customer service, we invite you to apply today!