Income Support Officer

Rental Income Support Officer

Location: London
Working pattern: Hybrid, 2–3 days on site
Contract: 3 months initially
Rate: £23.94 per hour PAYE / £30 umbrella

An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies.
You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care.
Responsibilities

• Manage a patch of rent accounts and act as the first point of contact for rent-related queries.
• Take early action on arrears through phone calls, home visits and case follow-up.
• Negotiate and monitor affordable repayment agreements.
• Draft clear, tailored correspondence to residents.
• Prepare cases for court officers and support possession and stay hearings.
• Attend evictions where required.
• Work with tenancy teams, welfare benefit officers, debt advice agencies and social care.
• Maximise Housing Benefit take-up and support residents affected by Universal Credit, the Benefit Cap and spare room subsidy.
• Identify vulnerable residents and make appropriate referrals to specialist support services.
• Maintain accurate records, reports and case notes.
• Support the wider team through cover, training and shared best practice.

About you

• Experience of income management in social housing or local government.
• Strong knowledge of housing legislation, welfare benefits and the court pre-action protocol.
• Confidence negotiating sustainable repayment plans.
• Strong communication skills and a customer-focused approach.
• Ability to manage a busy caseload independently.
• NEC, Voidscope or RentSense experience is highly desirable.

This is a fantastic opportunity for a housing professional who is confident, resilient and committed to delivering results while supporting residents.
Apply now for immediate consideration.

Rental Income Support Officer, Income Recovery Officer, Rent Arrears Officer, Housing Income Officer, Social Housing, Local Authority, Housing Benefit, Universal Credit, Tenancy Sustainment, Court Pre-Action Protocol, Possession Hearings, Rent Collection, Debt Recovery, Welfare Reform, NEC, Voidscope, RentSense, London Jobs, Hybrid Working