Customer Service Advisor

Full-time role
Outstanding facilities & office conditions - staff fun days
Free parking & immediate starts available
We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area.
Our customer service advisor roles are always hugely popular; you would be representing a very well-known brand looking to make long-term investments into its people.
The daily responsibilities would include:-
- Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more
- Updating in-house CRM system
- Working from and consolidating Microsoft Excel spreadsheets
- Maintaining a high level of service at all times, in a bright & bubbly fashion (ideally 6 months experience in a service advisor role)
Hours of work: 7.5 hour days ranging between 0700-1800 Monday to Friday
Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have surpassed
Benefits include:
30 Days a year Annual Leave (pro rata)
WFH Options once on permanent contract
Potential for overtime opportunities at time and half
Reward & Recognition – Employee of the month, prizes.
Free car parking on site
Social Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan
Pool Table / Dart board in canteen
Big screens – showing sports / events – radio on throughout the week.
Dress code: Smart Casual and dress down every last Friday of the month and random fundraising for social committee.
Modern Office and equipment
Do Not work on Christmas Day, Boxing Day and New Years Day
Once a PERMANENT employee additional benefits include:
 
Advantages Programme: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award.
Career progression within a leading international logistics provider.
 
 
If you are interested in applying for our Customer Service Advisor role, and feel that you meet the above skills requirements, please click to apply today!