Environmental Liaison Manager

We are looking for an Environmental Liaison Manager to join Thames Water on a permanent basis.

The purpose of the role is to drive performance, and directly impact pollution reduction, one of the top three deliverables for Thames Water.

Our environmental performance is monitored and evaluated by our regulators using a range of measures, such as our compliance with our environmental permits, and the number and severity of pollutions incidents that we cause, which in turn informs our Environmental Performance Assessment (EPA). 

As the Environmental Liaison Manager you will provide technical oversight and management of receiving and processing the Environment Agency pollution reporting system (NIRS), including the evaluation of the pollution challenge processes.

Coordination of local regulatory engagement forums, ensuring that we build and maintain effective relationships with our local Environment Agency teams and across our wider business. Management of key business output delivery, internal reporting, H&S, and people management. Delivering improvements to business processes through a directly managed team and engagement with wider business functions. 

What you will be doing as a Environmental Liaison Manager

• Providing technical oversight of the team’s pollution incident reports, that they have interpreted scientific reports and data whilst ensuring that the team are hitting their targets and timescales.
• This role includes being the business owner of the NIRS database from the EA, and the associated reporting and assurance checks.
• Lead the team, including recruiting, training and development of their career paths, keep the team informed of changing regulations and implement changes to ways of working to stay compliant.  
• Work closely and collaborate with the serious pollution investigations team, to ensure that business processes support the company ability to understand and coherently evidence, environmental pollution incidents in line with EA guidance and expectations.
• Feed into evidencing business-wide activity from frontline operational teams, contractor organisations, and the control room processes are effective in the goal of accurately reflecting pollution incidents.  
• Providing feedback to other business areas through training, presentations and reports to ensure that environmental incidents are managed and responded to appropriately
• Engaging and liaising with the Environment Agency; chairing monthly pollution review meetings, quarterly local area liaison meetings and pollution challenge meetings.
• Collaborating within the team and wider business and feeding into discussions around pollution reduction initiatives.  
• Coaching and supporting others in your own area of expertise.

What should you bring to the role?

• A passion to improve our environmental performance.
• Experience of delivering work through others, ideally with direct line management experience.
• Strong communication skills, both verbal and written (e.g. report writing, using neutral, factual language suitable for a regulator.
• Deliver exceptional service through an enthusiastic, positive and proactive approach, taking initiative and accountability for your role while working accurately within a busy team.
• Excellent planning & organisation skills, with the ability to balance different workstreams and achieve statutory deadlines.
• Excellent IT literacy, including good working knowledge of Microsoft Office.
• Degree or higher-level qualification in an environmental or science discipline (or equivalent)
• Full UK Driving licence.

What’s in it for you?

• Offering a salary between £45,000-£55,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTS and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things
better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.