Credit Reporting & Insights Manager

Thames Water is looking for a Credit Reporting & Insights Manager to lead the transformation of our debt management reporting to enable us to deliver best-in-class portfolio management.

What you will be doing as the Credit Reporting & Insight Manager. In this key role, you will be responsible for developing and delivering high-quality debt management reporting across a £2.4bn revenue portfolio, supporting the collection of £2.2bn in cash annually. Your insight and analysis will drive performance improvements and inform strategic decision-making at the highest level.

As we transition our data into a new enterprise data lake, you will lead the reporting transformation, building advanced analytical capability and guiding your team through a shift from Excel to SQL-based reporting. Your leadership will be critical in shaping how data is used across the business during this period of change.

You will build strong relationships with the Director of Income and the wider Income senior leadership team. The reports you produce will be central to their ability to manage, optimise, and continuously improve their business areas. You will also work hand in hand with the Credit Strategy Manager, providing the MI and insight necessary for the ongoing development of effective credit strategies.

Key responsibilities:

• Portfolio Performance & Forecasting: Lead the monitoring, forecasting, and evaluation of strategy effectiveness across the Household debt portfolio, including both directly and indirectly billed customers, covering pre-arrears, collections, and outsourced recoveries.
• Reporting Development: Oversee the design and delivery of new performance and insight reporting, particularly using our new data lake and debt collection system.
• Customer Segmentation Insight: Provide data and analysis to support tailored strategies based on customer segmentation, enhancing the effectiveness of collections and support.
• Business Intelligence & Insight: Manage the delivery of daily, weekly, and monthly MI to inform decision-making across the Portfolio and Income teams, supporting strategic optimisation.
• Retail Credit Risk Committee Reporting: Own the preparation and delivery of insight and analysis for monthly Credit Risk Committee meetings.
• Credit Management Governance: Ensure strong governance through oversight of the Retail Credit Committee, maintaining controls, reporting guardrails, and robust portfolio performance review.

What you should bring to the role:

• Proven ability to lead, manage and inspire high-performing teams – direct and indirect
• Track record of experience working in a similar role with a similar-sized portfolio.
• Expertise in the delivery of new reporting from a data lake/ SQL environment.
• Demonstrate a solid analytical background.
• Strong communication skills and stakeholder relationship management.
• A track record of leading change in complex data environments.
• Strong planning and problem-solving abilities.
• Excellent working experience with large datasets using SQL and other analytical tools (E.g. Python, R, SAS)
• Advanced analytics & data modelling experience, ideally in risk modelling or business modelling.

Location: Hybrid - Walnut Court - SN2 8BN.

Hours: 36 hours per week, Monday to Friday.

What's in it for you?

• A Competitive starting salary of £65,000 and up to £80,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success. If you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advertisement earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.