Meter Data Quality Analyst

Thames Water is looking for a Meter Data Quality Analyst to join our Smart Metering Operations Centre (SMOC) team. We are currently rolling out hundreds of thousands of smart meters, generating millions of lines of data that provide vital insights into water consumption. This data helps our customers manage their water use more effectively, while supporting our ambition to make every drop count. To achieve this, we need skilled people who can manage, validate, and analyse data to unlock its full potential.

What you will be doing as the Meter Data Quality Analyst: This is a varied and impactful role within the Smart Metering Operations Centre. Your work will ensure Thames Water gains maximum value from its smart metering investment by minimising errors and delivering accurate, reliable reporting.

As our Metering Data Quality Analyst, you will be working across two main areas, ensuring meter data integrity across multiple business units and IT systems.
(I) This involves monitoring data quality, preventing errors, and resolving existing issues across our IT systems to ensure information is consistent, accurate, and actionable.
(II) Validating the asset health of our meter stock, from purchase to disposal
This includes modelling asset life, supporting meter accuracy studies, contributing to the Returns Material Authorisation (RMA) process, and developing robust asset standards.

Key Responsibilities:

• Support the reporting activities on key metering parameters.
• Improving existing reporting functionality to provide better access for users and ensure business continuity.
• Monitoring why meters and equipment fail as part of our Returns Materials Analysis (RMA) process.
• Help analyse, create and present data insight to support related meter under-registration and leakage analysis.
• Providing knowledge, help, feedback and training to other teams on meter assets.

What you should bring to the role:
To thrive in this role, the essential criteria you’ll need are:

• Able to analyse data, turn it into clear insights, and present recommendations to stakeholders to support decision-making
• Understanding of databases, interfaces, and business systems.
• Ability to present and influence other teams to ensure process improvements.
• Organisational skills and willingness to own, document and improve business processes. (move higher up the list)
• Capacity to become a subject matter expert on water meter assets.
• Experience in Advanced Excel, SharePoint, working knowledge of SQL, working knowledge of Power BI and Salesforce. Knowledge of meter asset technology would be beneficial but not essential.

Base Location: Hybrid - Langley Bus Park - Slough, Berks
Hours: 36 hours per week    

What’s in it for you?

• Competitive starting salary of £43,000 and up to £45,000 per annum, depending on skills and experience.
• Annual leave: 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays).
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.