Deputy People Services Manager

FIXED TERM CONTRACT - 24 MONTHS

The Deputy People Services Manager will support the People Services Manager in delivering high-quality HR services across the organisation. The role will assume responsibility for the day-to-day management of People Services activities, including direct line management of the team, continuous improvement initiatives to improve our customer service and efficiency and maintaining service levels.

What you’ll be doing as a Deputy People Services Manager

• Line manage direct reports within the People Services team, including performance reviews, coaching, and development planning.
• Ensure team workload is effectively managed and service standards are consistently met
• Promote employee engagement and wellbeing within the team.
• Monitoring and reporting delivery against objectives and key performance indicators (KPIs) across the team.
• Oversee day-to-day People Services operational activities.
• Ensure compliance with employment and immigration law, Thames Water policies, standards and joint agreements.
• Responsible for maintaining high quality responses and customer survey results
• Responsible for ensuring internal processes and documentation is easy to understand and up to date with legislative requirements.
• Oversee the management of projects from a People Services perspective e.g. implementation of annual pension contribution changes via salary sacrifice, delivery of pay review cycles, and organisational design initiatives including TUPE transfers.
• Point of contact for escalations involving complex or high-risk matters, understanding the root cause and driving improvements.
• Provide regular updates on team performance, risks, and opportunities.
• Partner with the wider people team – employee relations and learning and development to support employees and managers across the business to promote self-service, answer queries and resolve issues.
• Work collaboratively with the People Services Manager to deliver HR projects and initiatives, including the Success Factors implementation, ensuring effective balancing of BAU resources to meet project deliverables (e.g. supporting workshops and related activities).

Hybrid – Clearwater Court, Reading

36 hours a week

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:

• Proven experience in HR operations of a large operational unionised business.
• Extensive experience in people management.
• Strong knowledge of employment and immigration law and HR best practice.
• Highly organised, resilient, and capable of managing high volumes while prioritising delivery.
• Strong communication and interpersonal skills with the ability to build effective relationships.

Additional skills and experiences would be great to have/bring:

• Professional recognition such as CIPD.
• SAP HR and / or SuccessFactors experience.
• Project Management and / or Change Management qualification.

What’s in it for you?

• Competitive salary up to £65,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Private Medical Health Care.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.