Revenue & Settlement Manager

Thames Water is looking for a dynamic Revenue and Settlement Manager to lead a high‑performing team at the heart of our commercial operations. In this pivotal role, you’ll oversee the accurate forecasting, reporting and assurance of our Non‑Household (NHH) revenues and cash flows — worth up to £0.7bn annually, and the billing, collection and credit management of our Retail customers.

What you’ll be doing as our Revenue and Settlement Manager: You’ll establish accurate forecasting and reporting methodologies, take the lead in identifying and managing revenue risks and opportunities and drive the delivery of billing and other revenue-focused operational services to our B2B customers.

This is a unique opportunity to make a real commercial impact and shape the financial success of the UK’s largest water and wastewater service provider.

Key accountabilities:

• Lead and manage the delivery of NHH wholesale revenue and cash budgets and reforecasts by ensuring the resources and tools are in place to deliver to the budget timetable and that key input assumptions and methodology are agreed with stakeholders.
• Lead and manage the monthly reporting of our NHH revenue and cash positions ensuring key variances, risks and opportunities are understood and that reporting meets audit standards.
• Lead work to improve the accuracy of revenue and cash forecasts primarily by

1. 1. Improving NHH consumption reporting and insight
   2. Improving billing controls and insights to protect revenues and cash flows

• Effective management and improvement of revenue operations, including billing, cash posting, collateral and late payment as well as and the operation of refund and allowance services to time and quality standards.
• Team leadership and people management. Support and develop the team to deliver on its goals and ensure the development and performance management of team members.

What you should bring to the role:
To thrive in this role the essential criteria you’ll need:

• Experience of generating multi driver, multi million annual revenue, billing and cash forecasts ideally in a utility/metered commodity environment.
• The ability to develop tools and capabilities to improve consumption and revenue forecast methodology.
• A proven track record of robust financial reporting, assurance/audit of reported numbers and implementing financial controls.
• You will be an excellent communicator comfortable explaining complex issues and forecast variances concisely to senior business leads.
• You will demonstrate strong leadership capability with the ability to develop your team and to establish effective working relationships with finance and business colleagues.

You will ideally have a financial or business qualification and experience of commercial and financial management gained in complex commercial market environment.

Base Location: Hybrid - Clearwater Court - RG1 8DB

Hours: 36 hours per week

What’s in it for you?

• A Competitive starting salary of £72,000 and up to £90,000 per annum depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.