Service & Support Administrator

Service & Support Administrator
Chesterfield, Derbyshire (Hybrid Working)
Circa £25k + Bonus & Benefits

Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.

In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.
 
What You’ll Be Doing

• Triaging and managing business support queries, escalating when needed to meet service levels
• Administering user access to key business systems, including onboarding, leavers, and access modifications
• Supporting internal audit activities relevant to the Administration Systems Team
• Helping organise and prioritise defects and change requests for ongoing system improvements

What We’re Looking For

Essential Skills & Experience

• A professional and positive attitude with a proactive approach to learning and change
• Excellent interpersonal skills and the ability to work effectively in a cross-functional team
• Strong organisational skills with the ability to meet deadlines and manage competing priorities
• Solid knowledge and hands-on experience with Microsoft Office—especially Excel

Desirable Skills & Experience

• Experience delivering technical support and user assistance for software applications
• Familiarity with service management tools for ticket tracking and resolution
• Previous exposure to pensions administration systems
• Software support experience
• Knowledge of the Intellipen Pensions Administration system