Customer Care Coordinator

Temporary Customer Care Coordinator📍 Plymouth, PL6 8EW
⏰ 35 Hours Per Week - (4 weeks Temp-Perm)


Looking for a role where your customer service skills can make a genuine impact? Join a leading
housebuilder as a Temporary Customer Care Coordinator and become part of a supportive and fast-paced team dedicated to delivering exceptional customer experiences.

This is an exciting opportunity which could lead into a permanent role for the right person.
The RoleAs Customer Care Coordinator, you’ll play a key role in ensuring homeowners receive outstanding support throughout their customer journey. You’ll act as the vital link between customers, contractors, and internal teams — helping to resolve issues efficiently, professionally, and empathetically.
Key Responsibilities

• Acting as the first point of contact for homeowners via phone, email, and customer portals
• Managing customer queries
• Coordinating maintenance appointments with operatives and subcontractors
• Logging and maintaining records using internal systems including COINS
• Building good relationships with contractors and internal teams
• Supporting compliance with the New Homes Quality team
• General administrative and office support to the team

What We’re Looking For

• Excellent written and verbal communication skills
• A professional and empathetic approach to customer service
• A background working within Customer care 
• Ability to remain calm under pressure and solve problems proactively
• Experience using COINS (desirable but not essential)
• A positive, team-focused attitude

If you’re passionate about delivering exceptional customer service and want to be part of a successful and growing business, we’d love to hear from you.