IT Service Owner

IT Service Owner (Enterprise Applications) - Hybrid / Manchester CC - £63k/£66.5k p.a.  + benefits

A great opportunity for an IT Service Owner to take full accountability for the performance and continuous improvement of key enterprise applications, including HR and Finance systems.

You’ll act as the link between business stakeholders, technical teams, and third-party suppliers. Performing an assurance role to ensure services are reliable, cost-effective, and aligned to SLA for business priorities.

The role:

• Own end-to-end service performance and delivery

• Manage third-party suppliers against SLAs, KPIs, and contracts

• Act as escalation point for major incidents

• Build strong stakeholder relationships and influence at all levels

• Drive service improvements and enhancement roadmaps

• Monitor performance, risks, and service quality

To apply you should have the following skills and experience:

• Strong, proven background of managing suppliers and service performance

• Confident stakeholder engagement and influencing skills

• Background in enterprise applications (HR/Finance systems preferred)

• Understanding of ITIL/service management principles

• Experience working with cloud-based technologies

• People leadership experience (direct or matrix)

Hybrid working (2 days onsite) - 25–30 days holiday + bank holidays – fantastic pension and private medical + additional benefits

Start April/May, interviews beginning of April 2026.

If you’re a service focused IT leader who can drive performance, manage suppliers, and deliver continuous improvement…….this one’s for you!



Stuart Graham
Click Recruitment
Stuart.Graham@ClickRecruiting.co.uk