Parking Representations Officer

Job Title: Parking Representations Officer
Location: Remote
Contract: 3 Months Ongoing
Rate: £28 per hour (Umbrella)

Role Overview: We are currently recruiting for an experienced Parking Representations Officer to join a busy Parking Services team on a fully remote, 3-month ongoing contract.
This role focuses on investigating and responding to challenges and representations against Penalty Charge Notices (PCNs) and Fixed Penalty Notices (FPNs), ensuring all decisions are accurate, compliant, and clearly communicated.

Key Responsibilities

• Manage and prioritise your own workload in line with service demands
• Investigate challenges and representations against PCNs/FPNs, assessing evidence and making informed decisions
• Request additional evidence where required to support case outcomes
• Administer Charge Certificate correspondence and related processes
• Liaise with the County Court regarding Witness Statements and statutory declarations
• Identify and report potential on-street malpractices relating to PCNs or permits
• Support wider Parking & Licensing functions during peak periods or staff absence
• Review CCTV evidence and issue PCNs where contraventions are identified

Requirements

• Previous experience in parking services or handling PCN/FPN representations
• Strong knowledge of parking legislation and enforcement processes
• Excellent written communication skills with the ability to respond in clear, plain English
• Ability to manage a high-volume workload independently
• Strong attention to detail and decision-making skills
• Experience dealing with challenging or sensitive customer enquiries

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.